NASAA is pleased to announce the next installment of NASAA’s Senior Issues Committee Presents. There will be three learning segments.  In the first, we will discuss an early-stage effort by Edward Jones to use data points from previous fraud victims to predict which current clients may be vulnerable to exploitation.  In the second, we will discuss empathetic and empowering communication techniques used to help overcome the fear, shame, and other emotions that prevent victims from acknowledging that the person at the other end of the line is a criminal.  In the third, we will discuss the progress of the Scams Against Older Adults Advisory Group what the FTC has learned in response to the Stop Senior Scams Act.

This complimentary 90-minute event is open to the public as well as NASAA’s membership and is designed for anyone interested in learning more about scams against older investors.  CLE credits will be available on a self-reporting basis.

Click Here To Register

July 31, 2024
2:30 p.m. ET | 1:30 p.m. CT | 12:30 p.m. MT | 11:30 a.m. PT

Welcoming Remarks

• Claire McHenry, NASAA President and Deputy Director, Securities Bureau, Nebraska Department of Banking and Finance

Program Host

• Andrew Hartnett, Chair of the NASAA Senior Issues Committee, Iowa Insurance Division

Panel Guests

• Claire McHenry, NASAA President Nebraska Department of Banking and Finance
• Andrew Hartnett, Chair of the NASAA Senior Issues Committee, Iowa Insurance Division
• Tara Ambrose, RBC Wealth Management
• Mike Duff, Edward Jones
• Patricia Hsue, Federal Trade Commission
• Amanda Kelting, Minnesota Department of Commerce

Interview 1: What's Past is Prologue
This conversation will discuss an early-stage effort by Edward Jones to use data points from previous fraud victims to predict which current clients may be vulnerable to exploitation.

• Claire McHenry, NASAA President and Deputy Director, Securities Bureau, Nebraska Department of Banking and Finance
• Mike Duff, Director - Field Supervision, Edward Jones

Interview 2: Approaching Victims with Empathy
What words work to convince clients they are being scammed or abused? This conversation will discuss empathetic and empowering communication techniques and phrasing used to help overcome the fear, shame, and other emotions that prevent victims from acknowledging that the person at the other end of the line is a criminal.

• Amanda Kelting, Chief Securities Director at the Minnesota Department of Commerce
• Tara Ambrose, Vice President, Sr. Manager, Client Risk Prevention, RBC Wealth Management

Interview 3: Stop Senior Scams Act Progress
In response to the Stop Senior Scams Act, the FTC created the Scams Against Older Adults Advisory Group to bring together relevant government officials, industry representatives, advocates and consumer representatives to collect and develop model educational materials for retailers, financial institutions and wire transfer companies to use in stopping scams on seniors. This conversation will discuss what the progress of the effort and what the FTC has learned.

• Andrew Hartnett, NASAA Senior Issues Committee Chair, Deputy Commissioner at the Iowa Insurance Division
• Patricia Hsue, Stop Senior Scams Act Coordinator, Division of Marketing Practices, Federal Trade Commission